Contact:
LEAD SOFTWARE ENGINEER - LIVE OPS APR 2024 - PRESENT
Act as first technical point of contact for all Production issues in MyFaction mode on live games WWE 2K23 and WWE 2K24.
Lead a team of 2-3 Engineers, working with the Tecchnical Director and Live Ops Producer to set priorities, create Jira tasks, and plan sprints.
Provide technical support to all departments on the MyFaction team, including Art, Design, Engineering, and QA, for issues arising from use of internal tools, such as to create content for the live service.
SOFTWARE ENGINEER - BACKEND DEC 2022 - APR 2024
WWE 2K24 - MYFACTION MODE - RELEASED MAR 2024
Designed and implemented Flask App API (Python), database schema (MySQL), and Leaderboards (Redis) for “Ranked Play” multiplayer mode. Implemented data-driven Seasons and Seasonal Rollover processing, including final placement calculation and distribution of Seasonal Rewards.
Drove Load Testing, resulting in performance optimization of over 25 API endpoints, including identification of a memory leak in a third-party library.
Post-launch, transitioned to Live Operations Tech Lead.
WWE 2K23 – MYFACTION MODE - RELEASED MAR 2023
Improved Flask app endpoint performance for “Live Events” retrieval by 70% (70ms per call) by implementing caching using Redis.
Analyzed server API performance by running Load Tests using Locust. Optimized performance of over 20 endpoints through code changes and SQL query improvements.
On Launch, rapidly responded to 4 Urgent incidents in the Production environment, triaging bugs, implementing root cause fixes, and deploying updates within 24 hours.
TEAM LEAD MAY 2019 – APR 2021
Led a team of 3 Implementation Consultants supporting MARS, the Mississippi Department of Revenue’s implementation of FAST’s GenTax software.
Triaged, prioritized, and delegated tasks.
Reviewed code changes for correctness, readability, and adherence to coding standards.
Mentored my team members and others to encourage their professional growth and development.
Completed performance reviews and gave regular, actionable feedback.
IMPLEMENTATION CONSULTANT SEP 2017 – MAR 2022
Maintained, extended, and improved MARS by researching issues to find root causes, then implemented solutions using Visual Basic .NET and Microsoft SQL Server, in Visual Studio and SQL Server Management Studio.
Improved the daily “Lien Registry” file generation process, reducing time to generate the file by 80%, from 20 minutes to 4 minutes.
Added support for disbursement of COVID-19 relief payments to 30,000 struggling businesses across Mississippi.
IMPLEMENTATION CONSULTANT MAY 2016 – SEP 2017
Worked with the District of Columbia Department of Revenue to develop solutions in Visual Basic .NET and Microsoft SQL Server.
Reviewed XML Schemas for Modernized e-File (electronic filing through the IRS) for correctness and adherence to federal standards.
Developed a new integration with Bank of America, enabling thousands of underbanked taxpayers to receive their tax refund on a prepaid debit card instead of direct deposit or a paper check.
Implemented fraud detection reports to help catch fraudulent refunds, potentially saving millions of dollars per year.
INTEGRATION ENGINEER APR 2014 – APR 2016
Designed and developed HL7 and XML interfaces for integration between Epic’s electronic health record software and third-party systems, such as registration systems and radiology devices, using Cache/M.
Created an XML interface for the Denmark implementation that is used by most of the country’s hospital staff for clinical correspondence.
BACHELOR OF SCIENCE, COMPUTER SCIENCE MAY 2013
Minor in Physics (focus on mechanics)